Burlington Jewellery Gift Card Australia

At Burlington Jewellery, we ensure that your engagement rings, wedding bands, and diamond jewellery are carefully processed, beautifully packaged, and securely delivered.

ORDER PROCESSING

All orders are processed within 72 hours pending payment verification.

Each piece of jewellery is individually packaged in a luxury gift box. If your order is a gift and you do not want a receipt included, please notify us immediately.

After dispatch, you will receive an automated email or SMS notification with tracking so you can monitor your consignment journey. Please note we are not liable for delays caused by third-party couriers.

Domestic Shipping (Australia)

Free shipping on orders over $100.
Sent via Australia Post Registered Express with signature required on delivery.
Careful handling ensures your jewellery arrives safely and beautifully.

International Shipping

Available to selected countries. Please contact us before placing your order.
Orders under AUD $2,000: Australia Post International for AUD $50.
Orders over AUD $2,000: Australia Post International free of charge.
DHL shipping quotes available on request.
International customers are responsible for customs duties, import taxes, and local sales taxes. Please check your country’s policies before ordering.
All prices are in Australian Dollars (AUD).

ORDER CONFIRMATION

Once your order is placed, you will receive a confirmation email.

If you do not receive it, contact enquiries@burlingtonjewellery.com.au.

Please provide accurate information as we cannot be held responsible for delivery errors due to incorrect details.

CANCELLATIONS AND RE-DIRECTIONS

Once an order has been sent, we cannot change or cancel it.

For returns or exchanges, please refer to our Returns & Exchanges policy.

At Burlington Jewellery, we are committed to providing a secure, transparent, and enjoyable shopping experience.

Please review our policies before making a purchase to ensure your jewellery meets your expectations.

Warranties

We offer a 3-month warranty on all items—new and secondhand—unless sold “AS IS.”

All products comply with Victorian consumer guarantees.
Warranty does not cover damage caused by excessive or inappropriate use.
Jewellery altered by another jeweller voids the warranty, as we cannot control or endorse work done by third parties.
Antique, vintage, coloured stone, and organic jewellery may be fragile and suitable only as dress jewellery, not for everyday wear.

If you are unsure whether a piece suits your intended use, our experienced staff can provide guidance.

Returns Policy

Exchanges or store credit are offered if items are returned in the same condition within two weeks of purchase, with packaging, certificates, and valid proof of purchase.
No refunds are given for change of mind or unsuitable gifts.
For items with major faults or discrepancies, we provide a refund, repair, exchange, or store credit. Contact us within one week of receiving the item.

You can contact the store where the item was purchased. Always retain your receipt as proof of purchase.

Layby Terms

Standard layby duration is 4 weeks with a minimum 20% deposit, applicable to non-sale items.
Additional discounts are not applied if a sale occurs after a layby begins.
Layby extensions may be arranged with management for flexibility, provided regular payments are maintained.
Layby items may be exchanged for items of equal or greater value without changing the original layby duration.
A 20% layby cancellation fee applies, so please choose carefully.

Inter-Store Transfers

Occasionally, we may transfer stock between stores for customer convenience.
Once the item arrives at the requested store, we will provide a courtesy call. You will have a pre-arranged period to collect the item before it is returned to stock.
Stock transfers are offered only for genuine purchase interest.
Burlington Jewellery reserves the right to deny holds or inter-store transfers for any items.

Compliance

Burlington Jewellery’s business policies comply with Victorian consumer protection laws. For more information, please visit Consumer Affairs Victoria

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